Terms & Policies

Cancelation Policy:

Your appointments are very important to the team members of  Twelve27, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

- “NO SHOWS” will be charged 100% of the reserved service amount.  


Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their guests who come in on time.  For this reason, we have set a few general ground rules for such situations. Guests will generally be allowed a 10 minute grace period.  After that time, we will call to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!  

Again, please remember that your appointments are reserved for you & only you.  These policies allow us the opportunity to alert our standby guests of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.

Guarantee Services
  
We always want you to be 100% satisfied with your services.  If you are not 100% satisfied we ask that you contact us within 7 days of your appointment so that we may schedule you to have your services corrected free of charge.  Any issues reported longer than 14 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.

 
Guarantee Products
 
Just as we want you to be satisfied with your hair we want you to be happy with the products you are using.  We will gladly accept returns on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.
 
Cell Phones and hand held Devices
 
As a courtesy to others Please silence your cell phones and other devices.  Do not use speaker phone, we ask for you to use headphones or text.  Thank you.

Child Safety Policy

We understand how challenging it is finding time to spend on yourself.  We also understand that your "me time" does not always align with your hair appointments.  However our policy strictly prohibits unsupervised children in the salon.  In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker.  Unfortunately the salon cannot provide childcare services.  Also, young children in carriers/strollers may not be placed near the service areas or held in the lap.  We kindly request ONLY those receiving services be present in the service areas. Older children (12+), capable of sitting quietly and unsupervised, may wait in the provided seating area.  While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind.  Our salon is not child proof.  Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children.  The Twelve27 team is dedicated to providing each of our guests with the highest level of services possible. 

We greatly appreciate your compliance with our Child Safety Policy


Service Pricing

A “+” sign after some prices indicates price variations among service providers based on education and experience. After professionals complete training sessions and educational workshops with industry leaders, their prices increase to reflect a new skill level. Variations in pricing can also depend on the length and thickness of hair, or amount of color used for your service.

Gratuity

Twelve27 accepts all forms of payment except American Express, and any gratuity for your service provider needs to be in the form of CASH, CHECK or the VENMO APP.